Rast1234: Created page with "== Troubleshooting == * Make sure you're on the latest SF version and update: https://github.com/Rast1234/SyncFaction/releases * Sometimes after installing the required .NET version you will need to restart your computer for SF to work. * '''DON'T''' use RSL1 for the Steam version of the game, it won't allow you into multiplayer due to cheating concerns. * If you have both the Steam & GOG versions installed, lots of drives or SF is having issues finding your game instal..."

2023-08-19T08:31:29Z

Created page with "== Troubleshooting == * Make sure you're on the latest SF version and update: https://github.com/Rast1234/SyncFaction/releases * Sometimes after installing the required .NET version you will need to restart your computer for SF to work. * '''DON'T''' use RSL1 for the Steam version of the game, it won't allow you into multiplayer due to cheating concerns. * If you have both the Steam & GOG versions installed, lots of drives or SF is having issues finding your game instal..."

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== Troubleshooting ==

* Make sure you're on the latest SF version and update: https://github.com/Rast1234/SyncFaction/releases
* Sometimes after installing the required .NET version you will need to restart your computer for SF to work.
* '''DON'T''' use RSL1 for the Steam version of the game, it won't allow you into multiplayer due to cheating concerns.
* If you have both the Steam & GOG versions installed, lots of drives or SF is having issues finding your game install: put <code>SyncFaction.exe</code> in the game folder.
* If your anti virus detects <code>SyncFaction.exe</code> as malware you can be assured it's a false positive, it's open source on github and developed by a trusted member of the community. You can safely make an exception in your anti virus software.
* If SyncFaction has trouble downloading the patch and shows an error starting with <code>System.Net.Http.HttpRequestException</code> it's probably being blocked by your firewall.
* If you're unable to move your character, pause the game and then unpause.
* If you're unable to connect to a lobby, '''go back to the main menu''' then back into multiplayer. If it still doesn't work you will need to '''restart your game''', the host of the lobby can also try starting a new lobby if it still doesn't work.
* If your GPU only has 1gb of VRAM try turning down all graphics settings down to minimum. This still may not help, more than 1gb of VRAM is required.
* '''NUCLEAR''' option if other troubleshooting steps above fail or your game is frequently crashing: delete the <code>.syncfaction</code> folder in <code>data</code> and verify your game with Steam or GOG Galaxy
* When reporting issues or asking for help, please use '''Generate report''' button and share generated text. It's hidden under "Dev Mode" toggle.

=== Saving Space ===

* After you've updated to the current latest version of the patch it's safe to delete the <code>\data\.syncfaction\Mod_xxx</code> folders. These are downloaded and unpacked patches
* This is because patch is also saved into <code>.bak_patch</code> folder and will be restored from there when required
* However, don't delete mods if you have any, or you will have to download them again
* Extreme option is to delete <code>\data\.syncfaction\.bak_vanilla</code> folder. This is a backup of vanilla files and can be used to quickly switch your game back to un-patched version. Without it, you'll have to verify and redownload game files from Steam/GOG

=== Confirming Patch Installed Correctly ===

* On the first loading screen before the main menu you should see <code>Terraform Patch vsomething</code> at the bottom right. [https://github.com/CamoRF/Red-Faction-Guerrilla-Terraform-Patch/blob/99f668cc395b6984256d5c447bd114d292e53a12/misc.vpp_pc/TEXTURES/SOURCE/ui_loading_init.png Example]
* When creating a custom match the default options should have fleetfoot selected as the starting backpack.
* You should see DLC Wrecking Crew & custom maps when going through map selection such as Storage, Abandoned, Nordic Bonus, Ruins, Imperial etc.
* You should see DLC Weapons when going through weapons such as the Subverter, Spiker, Misslepod etc.
* You should see new characters in the multiplayer customization screen such as Jenkins, Sam, Voice of Mars etc.

=== Networking Issues ===

* As the game relies on THQN servers and it seems NAT punching isn't always reliable some connection issues like not being able to join certain player & players not being able to join you may require manual configuration of your network to resolve.
* Ensure <code>rfg.exe</code> isn't blocked by the Windows Firewall for both <code>Inbound</code> and <code>Outbound</code> connections. You can make new rules to <code>Allow the connection</code> for both <code>Inbound</code> and <code>Outbound</code> by searching for <code>Windows Defender Firewall with Advanced Security</code>. See the guide below for more advanced instructions.
* Ensure all the games ports are forwarded in your routers firewall: you will need to setup a Static IP on your computer and forward the following ports in your router: <code>TCP: 80</code>, <code>UDP: 88</code>, <code>TCP/UDP: 443</code>, <code>TCP/UDP: 3074</code>, <code>UDP: 3478</code>, <code>UDP: 4379-4380</code>, <code>TCP/UDP: 23022</code>, <code>TCP/UDP: 38888</code>, <code>TCP/UDP 27000-27100</code> & <code>TCP/UDP: 61111</code>. Consult your routers manual on how to do this and see the guide below for detailed instructions on setting up a Static IP.
* You can also setup DMZ for your Static IP but this is less secure. Consult your routers manual on how to do this.
* It's possible your ISP is blocking ports, you can try using their app if they provide one or calling them and asking them to unblock all ports.
* It's possible issues may be caused by a bad router/modem.
* [https://www.howtogeek.com/19249/how-to-assign-a-static-ip-address-in-xp-vista-or-windows-7/ How to Assign a Static IP Address in Windows 10 or 11]
* [https://www.howtogeek.com/112564/how-to-create-advanced-firewall-rules-in-the-windows-firewall/ How to Create Advanced Firewall Rules in the Windows Firewall]

=== Configs & Save Data Corruption ===

* It's unknown if this is required but it might be worth a try if you've followed all previous troubleshooting steps and you're still having issues with your game.
* Delete <code>config.ini</code> in <code>%APPDATA%\kaiko\rfg\</code>. This will reset all your settings to default and you will have to reconfigure them the next time you start your game.
* Steam save: <code><Steam-folder>\userdata\<user-id>\667720\remote\</code> or <code><Steam-folder>\userdata\<user-id>\667720\remote\autocloud\save</code>. Backup <code>keen_savegame_0_0.sav</code> and delete it. Warning: this will reset both your singleplayer and multiplayer progress.
* GOG save: <code>%LOCALAPPDATA%\GOG.com\Galaxy\Applications\51153410217180642\Storage\Shared\Files\autocloud\save\</code>. Backup <code>keen_savegame_0_0.sav</code> and delete it. Warning: this will reset both your singleplayer and multiplayer progress.
* Note: It's possible to transfer the Steam save to GOG or vice versa so you can try that also.

=== Improving Game Stability ===

# Right click <code>rfg.exe</code> in your game folder.
# Select <code>Properties</code> in the context menu.
# Select the <code>Compatibility</code> tab.
# Tick <code>Disable fullscreen optimizations</code>.
# Click <code>Change high DPI settings</code>.
# Tick <code>Override high DPI scaling Behavior. Scaling performed by: Application</code>.
# Click ok to both windows.
# If on Windows 11 follow the below additional steps.
# Open the <code>Settings</code> app.
# Navigate to System > Display > Graphics > Add an app > Desktop app > Find <code>rfg.exe</code>.
# Once it's added, search for rfg and click <code>Options</code>.
# Tick <code>Don't use optimizations for windowed games</code>.
# Make sure you select exclusive fullscreen inside the games option menu.
[[File:GameStabilityFix.jpeg|frameless|512px]]

=== Microstuttering Fix ===

* Disable '''VSYNC''' in the games option menu.
* Force '''VSYNC''' in your graphics card control panel.
* Cap the framerate to your refresh rate in your graphics card control panel.
* Make sure you select exclusive fullscreen inside the games option menu.

RF:G Troubleshooting - Revision history